Return to Work
24/7 NURSE TRIAGE
-
Medical Professional speaks to employee at incident site
-
Assesses severity of the medical condition against ability to return to work immediately
-
Identifies potential issues and spells out expectations
-
Communicates injury information to stakeholders via email
TARGET RETURN TO WORK TELEPHONIC NURSE
-
Establishes the Target Return to Work Date as the primary goal
-
Calls the employer to list essential job functions and available modifications
-
Calls the physician to discuss abilities (not limitations)
-
Connects abilities with job functions; secures physician sign-off for modified work offer
-
Calls the employee to explain the modified work offer and makes arrangement with the employer
FIELD CASE MANAGER FACE TO FACE MEETING WITH INJURED WORKER
-
Establishes the Target Return to Work Date as the primary goal
-
Employs motivational interviewing techniques found in cognitive behavioral therapy
-
Removes excuses and replaces them with reasons to return to gainful employment
-
Closed assignment when target return to work is met or case becomes litigated
120 DAY INTERVENTION
-
Craftsman chairs meeting with all stakeholders and Artisan Medical Director
-
Leads discussion of circumstances that lead to unsuccessful return to work
-
Collectively draws up a new return to work plan and establshes revised target RTW date
-
Adjusts plan as necessary if there are changes in case complexity